COVID-19 Information

Welcome Back to The Cabot!

COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending an event at the Cabot will not be exposed to COVID-19. 

All attendees agree to follow venue policies (including health and safety policies) and posted instructions while at the venue. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. All attendees should evaluate their risk in determining whether to attend the event. By entering the venue, attendees voluntarily assume all risks related to exposure to COVID-19 and confirm that they will adhere to local quarantine mandates and the CDC quarantine requirements, available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html.

The Cabot serves multiple audiences and has developed safety policies that are specific to the audiences we serve.

Cabot Health & Safety Policies for Concerts & Live Events

Patrons attending concerts and live events will be required to provide proof of vaccination or proof of a negative COVID test administered within 72 hours prior to the event.

Patrons will be required to present a government-issued ID along with their vaccination card or proof of a negative PCR or Rapid Antigen Test taken within 72 hours of the event prior to entering The Cabot.  Photo copies or a photo on your phone of medical records will be accepted provided all information is visible. 

Kids under 12 must wear masks at all times when not eating or drinking but are not required to present a negative test at this time.

Anyone with an issue standing for long periods of time (disability, injury) can proceed to the front of the line for expedited processing.

Masks are required for those not vaccinated and are recommended for all patrons when not eating or drinking.

Some artists have specific additional requirements that will be communicated directly to ticket holders on an event by event basis and posted on the event page on our website.

Cabot Health & Safety Policies for Movies, Community Events and Kids Shows

The Cabot continues to follow local health and safety guidelines. https://www.mass.gov/info-details/covid-19-mask-requirements

Masks are required for those not vaccinated.  Fully vaccinated guests are not required to wear a mask and proof of vaccination is not required at this time for community events, kids shows or movies.  Masks are recommended for all.

For movies, community events and kids shows We are limiting capacity to 50% and using a ticketing system that maintains 2 seats between groups.

Masks Required Before Entering for Those Not Fully Vaccinated 🞄 Masks Recommended for Everyone 🞄 Air Filtration

Frequent Handwashing 🞄 Hand Sanitizer 🞄 Employee Health Training 🞄 Enhanced Cleaning 🞄 Employee Health Training

Mobile Ticketing 🞄 Not Feeling Well? Stay Home

Here’s what we are doing to keep you and our staff safe:  

  • We are following updated guidance issued by the Governor’s office here: https://www.mass.gov/info-details/covid-19-mask-requirements
  • There is no longer a limit on group size.  When purchasing movie tickets you will now be able to choose seats. Select the quantity you need by price type and location, and then select your seats from a map of available seating.  
  • The Cabot has invested in an air filtration system called iWave that uses patented needlepoint bipolar ionization (NPBI) technology to create equal amounts of positive and negative ions.  When these ions are injected into the air stream, they break down passing pollutants and gases into harmless compounds. When the ions come in contact with viruses, bacteria or mold, they remove the hydrogen molecules – without them, the pathogens have no source of energy and will die. This process is proven by independent laboratory testing to be both safe and effective.
  • We will reassess often and continue to adjust protocols often as we open up further.


What if I’m not ready to come back?

It’s okay if you’re not ready to come back. We’ll be here whenever you’re ready.  In the meantime you can watch movies and unique programming from home via our new Cabot To-Go app, coming soon! In the meantime, check out our list of virtual events you can enjoy from the comfort of your couch.

Do I have to wear a mask?

Masks are still required if you are not yet fully vaccinated.  Please wear one into the building and in all communal areas.  You may remove your mask while sitting in your seat when eating or drinking but please wear your mask while entering, exiting and if you visit concessions or the restrooms.

How are you keeping the theater clean?

The theater will be cleaned each day between events or film screenings, and high touch surfaces will be regularly sanitized throughout the day with stronger disinfectant products.

What is your refund policy for events impacted by COVID-19?

The Cabot’s event schedule has been widely impacted by COVID-19. If you purchased tickets to an upcoming event that was impacted, you were notified either by our official online ticketing company (Ticketmaster) and/or by the Cabot regarding the status of your upcoming event.  

  • If your event was cancelled and you purchased online through Ticketmaster, you were notified via email and your tickets were refunded automatically.  
  • If you purchased tickets in person at the box office, you need to contact us at [email protected] to secure your refund.  
  • If your event was rescheduled, your original tickets will remain valid for the new date.  If you choose not to attend the rescheduled show, you either have 30 DAYS from the time you were notified or two weeks prior to the new show date to obtain a refund. Tickets purchased AFTER the rescheduled date has been announced are not eligible for this refund.
  • *If you have an issue related to the new requirements, are unable to comply with the new requirements and do not wish to attend an event that you purchased tickets for prior to the new requirements, we will allow refunds up until two weeks prior to the show.*

How can we reach the box office?

The best way to reach our box office team is to email us at [email protected].  You can also leave a message at (978)927-3100 on the box office line and we will return your call during open hours.  If you would like to come in person, our box office is currently only open on days when we have events at The Cabot. For live events, we open 1 hour before show time.  For movies, we open 30 minutes before the start time of the first movie of the day and close 30 minutes after the start time of the last movie of the day.